Grand Spa Hurghada
At Grand Spa Hurghada, we are committed to providing high-quality spa services and products to ensure your complete satisfaction. Please read our refund and returns policy carefully.
Return Period
We offer a 30-day return policy.
If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused
- In the same condition as received
- In its original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Gift cards
- Downloadable software products
- Health and personal care items
- Intimate or sanitary goods
- Perishable goods (e.g., food, flowers, magazines)
- Hazardous materials or flammable substances
Partial Refunds (If Applicable)
Partial refunds may be granted in the following cases:
- Items with obvious signs of use
- Opened media products (CDs, DVDs, software, video games, etc.)
- Items not in original condition or missing parts (not due to our error)
- Items returned after 30 days
Refund Process
Once your return is received and inspected:
- You will receive an email confirming receipt
- We will notify you of approval or rejection
- If approved, your refund will be processed automatically to your original payment method within a few days
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing may take time)
- Contact your bank for processing delays
If you still have not received your refund, please contact us at:
📧 info@grandspahurghada.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
📧 info@grandspahurghada.com
📍 Send your item to: Grand Spa Hurghada (physical address upon request)
Gifts
- If the item was marked as a gift, you will receive a gift credit once returned
- If not marked as a gift, the refund will be issued to the original purchaser
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, return shipping will be deducted
- We recommend using a trackable shipping service for valuable items
Need Help?
For any questions regarding refunds and returns:
📧 info@grandspahurghada.com
📞 +20 10 66833364
